Android Remote Support

Please download and install the Android support application, then provide the technician with your ID and password.

You may be prompted to allow installation from unknown sources depending on your device.

?? Only download this app if instructed by Innovation Hub support.

This app is provided directly by Innovation Hub and is safe to use when instructed by our support team.

How to Install the App

Android may block the installation because the app is not from the Google Play Store. Follow the steps below to install safely:

1. Download the APK file using the button above.
2. Open the downloaded file.
3. If prompted, tap Settings when Android blocks the install.
4. Enable "Allow from this source" for your browser (e.g. Chrome).
5. Go back and tap Install.

If you see a Google Play Protect warning:

• Tap More details
• Then tap Install anyway

Important Security Notice

This application allows remote access to your device.

• Only install this app if you have been instructed to do so by a trusted support technician.
• Do not install this app if you are unsure or did not request support.
• Never share your ID or password with anyone you do not trust.

If you are unsure, please contact our support team before proceeding.